AquaTech Solutions is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our irrigation controller and water system repair services.
Information We Collect
We collect information you provide directly to us, such as when you:
- Request a repair quote or service
- Contact us via phone, email, or our website
- Schedule an appointment
- Sign up for maintenance contracts
Personal Information
This may include your name, email address, phone number, property address, and details about your irrigation system or water system issues.
Technical Information
We may collect information about your irrigation equipment, including controller models, system specifications, and repair history to provide better service.
How We Use Your Information
We use the collected information to:
- Provide irrigation controller and water system repair services
- Communicate with you about appointments and service updates
- Send service reminders and maintenance recommendations
- Process payments and maintain service records
- Improve our services and customer experience
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:
- With your explicit consent
- To comply with legal obligations
- With trusted service providers who assist in our operations (under strict confidentiality agreements)
- To protect our rights or the safety of others
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Service records are typically kept for 7 years for warranty and tax purposes.
Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
Cookies and Website Usage
Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser preferences. For detailed information, please see our Cookie Policy.
Contact Information
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
- Email: [email protected]
- Phone: +60 5 1419 97140
- Address: 123 Jalan Perindustrian Bukit Minyak, 14100 Simpang Ampat, Penang, Malaysia
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date.
Questions? Contact us at [email protected] if you need clarification about how we handle your personal information.